top of page

Warranty Policy

Last updated: October 15, 2025

Quick summary

  • Coverage: 2-Years Limited Warranty against defects in materials or workmanship.

  • Who’s covered: The original purchaser from Vaulteride or an authorized seller (proof of purchase required).

  • Remedy: Repair, replacement, or necessary parts—at our option.

What’s covered

For 24 months from the purchase date, eligible products are warranted to be free from defects in materials and workmanship under normal, intended consumer use by the original purchaser.

What’s not covered

Normal wear and tear; cosmetic damage; consumables (e.g., tires, tubes, brake pads, chains, grips, bulbs, batteries beyond normal life cycle) unless due to a manufacturing defect; misuse/abuse/neglect; improper installation, tuning, or maintenance; accidents or environmental exposure (water, heat, chemicals, corrosion, dust); damages occurring after delivery (shipping claims must be filed with the carrier); products modified or repaired without authorization; removed/altered serial numbers; or purchases from unauthorized sellers/second-hand marketplaces.

Remedies

If a covered defect arises, we may, at our discretion:

  1. repair the product or component;

  2. replace it with a new or refurbished item of equal or greater performance; or

  3. supply replacement parts and instructions.
    We may require the item to be returned for inspection before a remedy is provided.

How to make a claim

Email support@vaulteride.com or call (350) 225-1142 with:

  • Order number and purchase date

  • Product name/SKU and description of the issue

  • Clear photos or a short video showing the problem and the full setup

Please do not ship any product to us until we provide written return instructions and, if applicable, a Return Merchandise Authorization (RMA). Unauthorized returns may be refused.

Shipping costs for warranty service

If a covered defect is confirmed within 30 days of delivery, we typically cover reasonable shipping for the remedy we choose. After 30 days, you may be responsible for shipping the product/parts to us; we’ll cover reasonable return shipping on approved repairs/replacements.

Limitations

To the maximum extent permitted by law, Vaulteride disclaims all other warranties (express or implied), including implied warranties of merchantability and fitness for a particular purpose. Our total liability will not exceed the purchase price paid for the product. Some states do not allow limitations on implied warranties or exclusion of incidental or consequential damages, so these limits may not apply to you.

Governing law & venue: Laws of the State of California; exclusive venue in the state or federal courts located in Riverside County, California.

Company & contact

 

24910 LAS BRISAS #119, MURRIETA, CA 92562
Phone: (350) 225-1142 • Email: support@vaulteride.com

bottom of page